Main FAQ

Kolunhome hotel supplies is a direct hotel amenities producer, in order to enable you to have a better knowledge of our company, we hereby list most of your concerns as follows:

1.Q: Are you a factory or trading company? 
A:We are a factory with export license. 

 
2.Q:Where is your factory located? How can I visit there? 
A:Our factory is located in Yangzhou City, Jiangsu Province, China, about 4 hours bus ride from Shanghai .All our clients, from home or abroad, are warmly welcome to visit us! 

 
3.Q: Can you do OEM?
A: Yes, all OEM products are highly welcomed! For those items we don’t have the existing mould, as long as your quanitity reaches a certain ammount and regular, we could open a new mould especially for you.  

 
4.Q:How can I get some samples? 
A:1,We are honored to offer you samples. New clients are expected to pay for the courier cost, the samples are free for you, this charge will be deducted from the payment for formal order. 
2,Regarding the courier cost: you can arrange a RPI (remote pick-up) service upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company.

 
5.Q:How does your factory do regarding quality control? 
A:”Quality is priority, quality is our life. Kolunhome people always attach great importance to quality controlling from the very beginning to the very end: 
1).All raw material we used are environmental-friendly; 
2).Skillful workers care every details in handling the producing and packing processes; 
3).Quality Control Department specially responsible for quality checking in each process.

If you are interest in our products or our services, please contact us, you will get the best reliable products in reasonable prices.

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